Scary!

I was talking to a friend last night and he was telling me about a frighteningly bad experience he's had with his insurer. The details are so bad it's almost unbelievable - but every detail of what follows is true. The background to this by the way is that he recently advised his provider that he wanted to cancel his policy.

Yesterday morning he received 6 letters from his buildings and contents insurance provider:

• Letter 1 was his renewal notice and policy
• Letter 2 was a letter advising him to ignore the renewal as they had cancelled the policy
• Letter 3 says advised that when it's up for renewal it will be shut down
• Letters 4&5 were selling the option of an independent quote
• He hadn't at that time had the courage to open Letter 6!

The letter were all from different departments and different people. And, unless letter 6 contains clarification he's still unsure whether his original instruction to cancel the policy has been actioned.

And it gets even better. He's married and his wife is jointly named on the policy - so she received the same 6 letters too!

Just how is it possible for an organisation to get something so wrong......